Shipping + Returns
We typically ship items within 3-5 business days. If your item is out of stock it will ship in 3-5 weeks.
For domestic orders we offer $5 flat rate shipping by USPS Retail Ground delivery and free shipping on orders over $50. This offer only applies to to retail orders shipping within the continental United States and is not applicable during flash sales or other shop promotions. Wholesale and other discounted orders are also excluded.
International orders are shipped by USPS Priority International. Prices are based on weight and destination country and typically take 6-10 business days to arrive. Please note, your order may be subject to import duties and taxes levied by your countries customs agency which you will be responsible for. Another thing to be aware of, the customs process may delay your shipment time.
If your order is time sensitive, let us know. We’ll try our best to accommodate you.
We accept returns within 14 days of receipt. To be eligible for a return your item must be unused, in the same condition that you received it, and in its original packaging. Shipping is not refundable.
If your new piece arrives broken or damaged, please contact us immediately. Include an image so we can file an insurance claim. We will send you a replacement as soon as possible, free of charge.
Please note, due to the hand made nature of our work we do not offer returns on custom orders, seconds or sale items.
Please submit requests by email and when your ready to ship, send items here:
K L A I
POB 5185 Crestline, CA 92325